Organization-customer relationship in Ghana is one
issue that has not been critically looked at. More often than not, companies produce
their goods for the consumption of their customers, taking into consideration,
their (companies) own personal interests. They do these at the expense of their
consumers by not communicating effectively with them and as a matter of fact
take little consideration into the negative implications of that.
In this article, we are going to look at the
relationship between a public transportation driver, popularly known as the Trotro
driver and his mate, and their passengers.
About a few days ago, as I sat in a trotro heading
towards Adenta, I witnessed a scuffle between the driver’s mate and a female passenger
who seemed to be in her early forties. Initially, almost all the passengers in the
vehicle were complaining over an incident they saw as due to lack of respect on
the part of their driver and his mate. They had stopped the vehicle to pick up
other passengers without informing those already seated in the car and moreover
took a longer time in continuing the journey. This got everybody angry and they
started complaining. Instead of the mate and his driver apologizing, they were
rather ‘proving stubborn’ and that
spark up the scuffle between then and the passengers. The woman got so angry
that she complained, and insulted the driver and the mate throughout the
journey, involving their families, until she got to her destination.
As a communicator and journalist-in-the-making, I took
the pain in interviewing a driver and his mate concerning issues like this and
how they deal with and solve them emotionally and their response can be heard
or listened to in the subsequent audio or the audio below.
The cordial relationship between the driver and his
[passengers can be as a result of the peaceful and understandable communication
that exists between them. Assuming the driver had asked for a few minutes from
his passengers just to pick other passengers, I am sure this whole scuffle wouldn’t
have started at all.
Below are some images and an audio interview of a
public transportation driver with regards to customer/organization relationship.
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| an image of an argument between the mate and the passenger |
